Pricing
How many users can I have in Arken Professional?
Clients can have an unlimited number of users; charges are based on the number of documents produced per month. There is no additional charge for additional users to enable you to get all the necessary staff involved to speed up the process.
Arken Trust Referencer
How does pricing work for Arken Trust Referencer?
Arken Trust Referencer enables users to quickly understand the tax implications of a wide range of Testamentary and Inter Vivos Trusts.
Pricing is charged per license and charged monthly. Each license holder can produce as many reports as required per month, there is no limit applied.
Arken One
Can I import existing client information into Arken?
Arken has the functionality to import your clients either individually or as a bulk upload. Integrations also exist where you can link your case management solutions. Please ask the team for more information.
Book a Demo
What do I need to get started? Can I use Arken on my current computer?
Arken Professional is compatible with Windows and Mac computers and has been designed to work with Google Chrome, Firefox, Safari, and Edge (latest version).
Arken Acquire is compatible with Windows and Mac computers and will work with Google Chrome, Firefox, Safari, and Edge (latest version).
Arken Online Wills: Compatible with a Windows or Mac computer, mobile / tablet - iOS 10.0 (or newer), Android 6.0 (or newer). Google Chrome, Firefox, Safari, Edge (latest version).
Arken Acquire
Can Arken Acquire integrate with Arken Professional?
Yes. Information captured through Acquire feeds into Arken Professional, helping reduce manual data entry and duplication when preparing estate planning documents.
Arken Lifetime
Who is Arken Lifetime designed for?
Arken Lifetime is designed for professional estate planners who need to draft and manage Inter Vivos Trust documentation as part of their wider estate planning work. Arken Lifetime is only available for those with reserved activity status.
Arken Professional
What support is available?
Arken provides support through its internal support team, who can be contacted via telephone, email or online chat. 9-5, Monday to Friday. There are also many product tours and helpful resources available 24/7 and training courses that can be booked via the website.
You can read more about our support services here.
Solutions
What happens if my firm's document volumes change?
Arken offers flexibility to adjust your plan as your document volumes change. You can speak to your Customer Success Manager to discuss the most appropriate plan for your firm's requirements.
Solutions
Is my firm's data secure with Arken?
Arken stores data on AWS, a leading cloud service provider for security, management and monitoring. For other security considerations, please ask to see our Security FAQs.
Solutions
Does Arken provide ongoing training and support?
Yes. Arken provides ongoing support, live training sessions, how-to resources and regular case scenario sessions to help users get the most from the platform.
