A Helping Hand When You Need It
Our support team are available 9-5, Monday-Friday to help with any questions you have.
Serious About Service
At Arken, we’re serious about service and like to put the client at the heart of everything we do.
We support our customers in a variety of ways.
Firstly, our support team is available via phone, email, or online chat. We also have our dedicated Customer Success Managers, who help with onboarding, on-going training, advanced training and provide strategic support for your technology needs.
We have over 50+ pre-recorded how-to-videos that our clients can access via their management dashboard too, with short instructional videos and long case study style training videos.
For more information about our support services, feel free to reach out to us.
How To Videos
We have over 50+ pre-recorded how-to-videos and webinars, available 24/7.
The videos cover a range of topics, from short demonstrations to in-depth training. As a client, you can access the how-to-videos via your dashboard, simply click on the ‘assist’ button in the top right hand corner.
Remote Access
Sometimes to assist you, we’ll need to access your screen remotely. Don’t worry, we only do this with your permission!
If you are asked to do this by a member of the Arken Support team, please enter your ID in the box.
Need help? Get in touch!
9am – 5pm Monday to Friday
Give us a call
+44 (0) 1732 867792
Message us
Use our online chat function in the bottom right hand corner
Regular Training
The Arken team run regular monthly training sessions, which we encourage our clients to join. We also regularly run webinars on industry challenges, new products, the latest innovations and more. We recommend our clients sign up to our monthly newsletter so they don’t miss anything!
Our Implementation Methodology
From simple to complex roll-outs, we’ve seen it all! Our trusted implementation methodology is designed using this experience, and guarantees the software is utilised effectively for you and your team.
Agree
In the first meeting, your new Customer Success Manager will work to agree your current and future business objectives. Making sure we align our services with your needs and agree on an implementation plan.
Discovery
Your Customer Success Manager will organise new user training for you and your team, double check your system is set up correctly, and make sure you have access to the support team.
Ownership
Next, your Customer Success Manager will run through some usage reports with you. This will provide you with an overview of what documents have been created and by whom. Helping review, if and where, more support or training is required.
Purpose
As you and your team continue to explore Arken, our Customer Success Managers will revisit your purpose, have we helped you to achieve your business objectives?
Time
Your Customer Success Manager will set up regular engagement calls, 6 monthly purpose reviews and reporting structures and find out how you would prefer to communicate moving forward.