The Arken Instruction Hub

Digitally Transform Your Client's Experience

Say hello to streamlined instruction taking, modern client communications and significant time savings.

The Arken Instruction Hub has unlimited usage and digitises the process of capturing client instructions, quoting, and confirming requirements, all within a secure and branded client hub. 

Four Key Modules

The Arken Instruction Hub has four key modules, these are:

  • Instruction Hub

Module 1
The Estate Questionnaire

Capture comprehensive instructions, digitally.

  • Instruction Hub

Module 2
The Client

Engage and communicate securely, apply your brand.

  • Instruction Hub
  • Instruction Hub Plus

Module 3
The Quote

Drive consistency, efficiency and standardise pricing.

  • Instruction Hub
  • Instruction Hub Plus

Module 4
Confirmation of Instructions Letter

Speed up the engagement process with a digitised CIL.

Arken Instruction Hub overview on a laptop screen

Module 1
The Estate Questionnaire

  • A clear and simple questionnaire with explanations, videos and guides for your clients.
  • It captures comprehensive instructions – assets, liabilities and people data.
  • You can apply your brand to it.
  • It links into Arken Professional, (Arken’s industry leading Will writing software) minimising your drafting time.
Arken Instruction Hub overview on a laptop screen

Module 2
The Client Hub

  • Enable clients to securely communicate with you.
  • Share documents back and forth with your client through their own client hub.
  • Apply your branding.
arken pricing customisations on a laptop screen

Module 3
The Quote Builder

  • Generate quotes in minutes.
  • Create service options and standardise pricing for simple, more complex and the most complex scenarios.
  • Automatically apply discounts.
  • Send to your clients for digital acceptance.
arken confirmation letter on a laptop screen

Module 4
Confirmation of Instructions Letter

  • Create a branded, firmwide Confirmation of Instructions letter.
  • Customise for each client as required.
  • Enable clients to provide feedback on the letter through the Client Hub and digitally accept at the click of a button.
  • Reduce risk with clear evidence of communication regarding terms and conditions.

Elevate Client Relationships

  • Enhance and modernise their experience with you.
  • Digitise the instruction taking process and communication channels for clients and improve security.
  • Simple self-service features, that suits your younger demographic.
  • Let clients upload documents and provide approval digitally.

Amplify Efficiencies

  • Remove reliance on postal letters.
  • Reduce re-keying and save countless admin hours.
  • Refer clients to the best advisor, quickly.
  • Capture instructions anywhere – in reception, online, during the interview either yourself or using your admin staff.
illustration of business people talking and working

Promote Uniformity and Precision

  • Apply your brand to documentation, emails, quotes, the Client Hub and more.
  • Standardise pricing in your Quote Builder and automate discounts. – you can still alter them on an individual basis.
  • Capture instructions in a consistent format, reduce the risk of errors and spelling mistakes.
  • Utilise the modules across your teams for multiple purposes with unlimited usage.
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You’re In Safe,
Supportive Hands

Adopting new technology doesn’t have to be time-consuming or painful. With your very own Customer Success Manager, 50+ how-to videos, monthly training, and expert support through multiple channels, digitising your practice using Arken is easy.

Arken Legal is a Trusted Supplier to Industry Leaders

  • Arken is an absolutely fantastic tool. It is extremely easy to use and has helped our practices in Will drafting to a huge extent. I could not be without it now. I would recommend to any legal specialist looking to invest in Will writing software. Very cost effective too.” 

  • “Arken’s Will Writing Software helps us to effectively manage our precedents, provide a better client experience and unify our processes across our offices. We are also able to draft our documents much faster than before and Arken’s wider toolset has helped us streamline in more areas and create better looking, comprehensive outcomes for our clients.”

  • “We did a careful review of available solutions and chose Arken, as it has a very user-friendly and intuitive user experience, helped us with an improvement in our working practices, introduced time efficiencies and facilitated our ability to standardise our processes and mitigate our risks. The support team at Arken are excellent – very responsive and invested time to understand our needs. We had extensive support before and after going live. Arken is very easy to use, the templates are consistent and we have reliable support.” 

  • “Following a well-planned and successful implementation, we are delighted to see how the Arken software has enabled us to streamline our approach to Will drafting. We are now producing consistent Wills which use uniform clauses across all of our lawyers. The commentary document which complements the drafted Will is extremely helpful to our customers.”

  • “Arken Professional has significantly improved the speed in which I’m able to produce Wills and associated documents, but without compromising on quality. Saving time re-keying data and ensuring consistency across documents has allowed me to focus on other important areas such as client retention and new business.”

  • “Arken Professional is the superior product in the market. We’ve used other solutions before, but nothing can compare to its quality, efficiency and flexibility.”

  • “I have been using Arken Will writing software for a number of years, and have found it excellent, and easy to use. The support from the office has been exceptional whenever I have needed it, with a quick response and great patience at times. I would certainly recommend the software and also the company without any hesitation.”

  • “Coles Miller’s Private Client department have used Arken’s Intelligent Documentation Creation suite since its inception and have found it a comprehensive drafting tool enabling us to create plain English documents in an efficient and cost effective manner. The Arken product is easy to pick up and has resulted in considerable time savings in creating Wills and Lasting Powers of Attorney. I would thoroughly recommend”

  • “We have found Arken to be a valuable tool for our private client team in terms of efficiency and consistency and we would highly recommend it to law firms looking for a professional solutions.”

  • “The whole team have found the Arken system very easy to use and it is very user friendly. The initial and ongoing support and training provided is excellent. Using the system saves a lot of time on data inputting, especially on the LPA drafting. It produces clear explanatory documents for all our Clients to understand. I would highly recommend the system. 

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Arken Product Suite

Arken provides a suite of products that help organisations in the Wills & Trusts industry innovate, digitise and achieve greater efficiency to compete in an ever-changing market.

Will Writing Software

Draft simple & complex Wills in minutes with cloud-based software that streamlines processes and minimises risk.

Learn More

Trust Software

Build IV Trusts in just a few clicks and complex Trust tax reports with ease.

Learn More

Online Wills

Your clients can create their own Wills online in minutes, for a nominated fee.

Learn More

Professional Wills Scotland

Based in Scotland? We also have comprehensive Will writing software suitable for Scottish users.

Learn More

Digital Fact Find

Securely capture and import client data with an automated questionnaire, saving countless admin hours.

Learn More

Intestacy Lead Generator

Show potential clients what would happen if they died without a Will.

Learn More

Arken Vault

Arken Vault, powered by BePrepared, gives you an instant solution for handling your clients digital assets.

Learn More

Partnerships & Integrations

Centralise client data, tools, and documents and automate tasks across systems.

Learn More

Want to See How
The Arken Instruction Hub Works?